Posted on August 16, 2019
Your Right to Post Honest Reviews
Dear Tenants and Rental Applicants:
I am writing to tell you that the Federal Trade Commission (FTC), the nation’s consumer protection agency, has alleged that we used contract provisions that violated the Consumer Review Fairness Act (CRFA). The CRFA protects your ability to share your honest opinions about a business’s products, services, or conduct in any forum, including social media. According to the FTC, we used provisions in our rental applications that unlawfully restricted our customers from sharing truthful information and opinions about their experiences with us.
We are contacting our applicants and renters to tell you that these rental application agreement provisions are void and we cannot enforce them against you. You can publish your honest review even if you say something negative about us or our services.
If you have questions about the FTC’s case, visit https://www.ftc.gov/enforcement/cases-proceedings/182-3084/staffordshire-property-management-llc-matter.
Sincerely, Aaron Fischer